General Tours Authorized Representative

General Tours FAQ & Information

If you have a group of 10 or more planning to travel together, complete this form and our Group Travel Team will assist you. We can customize a trip just for your group, or help you to find the right General Tours vacation to meet your group’s needs. Either way, our expertise and group-friendly policies save you time and money as we work with you to plan a superior and rewarding trip!

Ways To Save

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World Traveler 2% Cash Discount

Your entire balance must be paid by check, money order or authorized electronic debit withdrawal (ACH) from a checking account to qualify; and your payment must be received by General Tours not later than seven (7) days from the date of your reservation to qualify – we recommend using a traceable overnight delivery method.

If your check or electronic debit is returned from your bank for any reason, your reservation will no longer qualify for the 2% cash discount; a $25 processing fee will be added to your account balance; and all future payments will need to be made by credit card or

certified funds..

Reservations

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We pride ourselves at Atlas Cruises and Tours in customer service. We strive to answer every e-mail the same day it is sent. Often, we answer e-mail quicker than we do voice mail messages - so please keep that in mind when contacting us.

Send Us E-mail:

You can ask questions, locate a travel specialist, request more information

or share a comment by sending us a message at tours@atlastravelweb.com

Customer Care:

Our tour customer support specialists are ready to assist you:

800.942.3301 (voice)

561.687.3301 (local)

Drop Us a Note or Stop by

We have three locations throughout South Florida - please call for directions.

You can write or visit us at:

Atlas Cruises & Tours

9091 North Military Trail, Suite 14

Palm Beach Gardens, Fl. 33410

Atlas Cruises & Tours

Shops of San Marcos

13800 Jog Road, Suite 104

Delray Beach FL 33446

For best service, please fill out the following form and we will contact you within 24 hours.

For more information on our company see our About Us page.

Your information is protected and will be kept strictly confidential.

World Traveler Price Protection

When you have made a deposit on your General Tours trip you are fully protected against any increases in the land, cruise or international air portion of your price. This protection applies regardless of your form of payment - General Tours World Traveler accepts checks, money orders, Visa, MasterCard, Discover/Novus, and American Express.

World Traveler 2% Cash Discount

If you make payment by check, money order or electronic cash withdrawal and pay-in-full your General Tours trip within seven (7) days of making your reservation - we'll discount the entire cost of your trip by 2%.

Rates and Airfares

Prices in our brochure are based on land or cruise only and do not include international airfare. Air inclusive rates quoted by our call center are based on roundtrip purchase in designated classes of service from select gateway cities on select routings and include all government imposed taxes and fees, including the September 11th Security Fee. Air inclusive rates may require advance purchase, and carry airline restrictions, including specific travel date requirements, blackout dates as well as baggage fees; contact your airline or visit the airline’s website for applicable baggage fees. Seat assignments and flight schedules are subject to change without notice. Land only rates are guaranteed upon deposit; air inclusive rates are subject to change before receipt of full payment.

Transfers

Transfers are included as indicated and are scheduled to meet air-inclusive arrangements purchased through General Tours. Transfers at other times will require an additional charge.

Passport Information

Passport number, date and place of issue, and birth date is now required by many foreign governments, airlines and trains, and may be required to confirm services. Names on your airline tickets must match the first and last name listed on your passport. Your passport must be valid for six months after your return to the U.S.

Deposit

Oberammergau 2010: Due to the unique nature of this event, special deposit and payment requirements apply. This information is located on the Schedule and Pricing page of each tour.

Fjords of Chile, Aegean Shores by Private Yacht, Land of the Penguins: A deposit of $1000 per person is due within 7 calendar days of booking in order to secure your reservation.

All other programs: A deposit of $400 per person is due within seven calendar days of booking in order to secure your reservation.

Final Payment

Oberammergau 2010: Due to the unique nature of this event, special deposit and payment requirements apply. This information is located on the Schedule and Pricing page of each tour.

All other programs: Full payment is due 90 days prior to departure. Full payment must be guaranteed at the time of booking with a credit card when booked within 90 days of departure. After any payment has been made a minimum $30 fee will be charged per transaction for any changes made to hotels, sightseeing or to ground or air transportation. When dates are changed, such changes are considered cancelled trips and additional cancellation penalties will apply as set forth below. Changes are subject to additional airline or hotel charges should the original rates no longer be available for your revised travel dates. Revisions to air tickets are subject to the airline fare rules, change fees and cancellation policies. Prices may vary depending on the day of travel, gateway city, routing, and airline class of service booked, which is determined by seat availability.

Trade fairs and holidays like New Year’s, Oktoberfest, Christmas, Easter, Carnival in Rio or Venice and Chinese New Year may require early pre-payment and non-refundable deposits.

If the Traveler Cancels

Cancellations must be received in writing and are subject to the following per person fees:

Oberammergau 2010: Due to the unique nature of this event, special deposit and payment requirements apply. This information is located on the Schedule and Pricing page of each tour.

Land of the Penguins, Aegean Shores by Private Yacht and Pleasures of Cleopatra programs are subject to the following per person fees:

* Up to 121 days prior to departure: $400 fee ($1000 for Land of the Penguin and Aegaen Shores by Private Yachts) per person plus airline cancellation penalties

* 120 -91 days prior to departure: 50% of price plus applicable airline cancellation penalties

* Within in 90 days of departure: 100% of the price

All other cruises are subject to the following per person fees:

* Up to 121 days prior to departure: $100 fee per person plus airline cancellation penalties

* 120 -91 days prior to departure: 15% of price plus airline cancellation penalties

* 90-61 days prior to departures: 35% of program price plus airline cancellation penalties

* 60-31 days prior to departures: 50% of the program price plus airline cancellation penalties

* Within in 30 days of departure: 100% of the program price

All other programs are subject to the following per person fees:

* Up to 61 days prior to departure: $200 fee per person plus airline cancellation penalties

* 60-31 days prior to departure: 10% of price plus airline cancellation penalties

* 30-15 days prior to departure: 25% of price plus airline cancellation penalties

* 14-8 days prior to departure: 50% of price plus airline cancellation penalties

* Within 7 days of departure: 100% of price plus airline cancellation penalties

Trade fairs and holidays like New Year’s, Oktoberfest, Christmas, Easter, Carnival in Venice and Rio and Chinese New Year may carry additional penalties.

Worldwide: There is no refund for unused services or unused portions of your trip. See General Tours Travel Protection Plan to protect your travel investment.

Changes to our Programs

General Tours will make every effort to operate all programs as disclosed in this book. However, circumstances beyond our control may arise which would require an adjustment to the tour, its inclusions or the celebrity. We will do all that is possible to avoid such changes but we must reserve the right to make such modifications. Because waterways can be affected by severe weather conditions including rain or drought, high or low water levels, programs may require a change in embarkation and disembarkation points, sightseeing itineraries, modes of transportation and cruising schedules. Alternate programs may be arranged by the cruise companies without notice. Normal cancellation penalties still apply to the program that has been changed.

Responsibility

General Tours (the “Operator”) packages and operates these programs solely as an independent contractor. The tour services described in this brochure, including without limitation transportation, lodging, and sightseeing, are provided by the carrier, hoteliers, and other suppliers that are independent contractors and not agents for, employees, partners, or joint ventures of the Operator. The Operator issues tickets, vouchers, and other travel documents for such services merely as an agent for the companies that furnish such services. Such tickets, vouchers, and other travel documents are subject to all terms and conditions of the respective suppliers (some of them may limit or exclude the supplier’s liability). The Operator is not responsible for any loss of or damage to property or death or injury to persons, resulting from any act or omission of any supplier providing any tour service or any other person or entity or caused by strike, war, weather, quarantine, sickness, government restriction or regulation, or any other cause beyond its reasonable control, including supplier’s decision to withdraw and/or cancel a tour for any reason. The tour participant expressly waives all rights, which he or she may have against the Operator in connection with the foregoing. Under no circumstances is the Operator to be construed as a carrier under contract for safe carriage of the passenger or his or her baggage and belongings. The Operator reserves the right to remove a client from a tour and provide a full refund for unused services.

Any unresolved dispute or controversy arising under or in connection with the services provided by the Operator shall be settled exclusively by arbitration, conducted before the American Arbitration Association in Boston, Massachusetts, in accordance with the rules of that body then in effect.

The arbitrator shall not have the authority to add to, detract from, or modify any provision hereof nor to award punitive damages to any injured party.

A decision by the arbitrator shall be final and binding. Judgment may be entered on the arbitrator’s award in any court having jurisdiction. Each party shall be responsible for the respective fees and expenses of their legal representation and the costs of arbitration shall be shared equally.

Legal proceedings against the Operator may be instituted only in a state or federal court within the State of New Hampshire, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of New Hampshire. Any legal proceeding against the Operator must be commenced within one year following the date of tour completion. Neither the Operator nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

Every effort has been made to accurately produce the information in this brochure. We reserve the right to correct errors.

Brochure validity: January 2009-April 2010

Privacy

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Online Privacy Policy

At Atlas Cruises and Tours, your right to privacy is a primary concern. That's why we help you maintain control over your personal data on the Internet. We adhere to strict guidelines for protecting the information you provide us during a visit to our site .

There are several areas on our site where we request information from you. When making reservations, we ask you for your name, email address, and other relevant personal information that is needed to make reservations.

In the case of newsletters notifying you of travel specials and information, you may "unsubscribe" to these at any time.

What other information should I know about my privacy?

This site contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which escortedglobustours.com has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Statement. Of course, you are solely responsible for maintaining the secrecy of your passwords and any account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

Confidentiality

The information you provide to this site will be kept confidential and used to support your customer relationship with atlastravelweb.com. Information regarding you or your travel purchase will not be given or sold to any outside organization for its use in marketing or solicitation.

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Terms & Conditions for the use of this site

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

Atlas Cruises and Tours maintains this site (the "Site") for your personal entertainment and information. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, or use the content of the Site for public or commercial purposes, including the text, and images, without Atlas Cruises and Tours' written permission. Your access to and use of the Site is also subject to the following terms and conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site. For information on your privacy online, please review our Privacy Policy.

1. SITE OWNERSHIP. This site is the copyrighted property of Atlas Cruises & Tours, and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors, and other leisure travel information providers. None of the content or data found on this site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of Atlastravelweb.com and/or its third party providers and distributors. Nothing contained on this site should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks without the written permission of Atlastravelweb.com or such other party that may own the Trademarks. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted, and may not be used except as provided in these Terms and Conditions without the written permission of Atlas Cruises and Tours.

2. Copyright, License. The entire contents of the Site are protected by international copyright laws. The owner of the copyrights are atlastravelweb.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE. You may print portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. We do take copyright laws very seriously. We will go after copyright violators.

3. Information is Not Warranted Or Guaranteed In Any Way. Atlas Cruises & Tours is provided on an "as is, as available" basis. Atlas Cruises & Tours does not warrant or guarantee 1) the accuracy, adequacy, quality, currentness, validity, completeness, or suitability of any Information for any purpose; 2) that any Information will be free of infection by viruses, worms, Trojan horses or anything else manifesting contaminating or destructive properties; 3) that the Information will not contain adult-oriented material, or material which some individuals may deem objectionable; or 4) that the functions or services performed by Atlas Cruises & Tours will be uninterrupted or error-free or that defects will be corrected. Atlas Cruises & Tours assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infest your computer equipment or other property.

4. USE OF SITE. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Atlas Cruises & Tours, except that you may print one copy of the materials presented on this site on a single computer for your personal, non-commercial use only. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials.

You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You warrant to Atlas Cruises & Tours that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate.

Atlas Cruises & Tours is acting as an agent for Travel Suppliers in selling travel related services, or in accepting reservations or bookings for services that are not directly supplied by our travel agency. Atlas Cruises & Tours, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage delay, or injury to you or your traveling companions or group members. We do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, and any other faults.

Atlas Cruises and Tours shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control.

You, the Traveler assumes complete and full responsibility for, and hereby releases the travel agent from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security and security conditions of such destinations, during the length of the proposed travel. Click here for a list of popular travel tips and advisories.

5. LIABILITY & WARRANTY

Atlas Cruises & Tours wants you to know that all information and prices of the packages, tours and cruises on this website are subject to availability and are subject to change without any notice. Please use our website for purposes of planning your vacation. All the material that you find on this or any website must be confirmed with a travel consultant prior to making any final travel plans or placing a deposit which may be non-refundable in some cases. Many travel suppliers will charge you a penalty fee for canceling or changing certain reservations.

6. AGE AND RESPONSIBILITY. You represent and warrant that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You agree to be financially responsible for all of your use of this Web site. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site. You the traveler, are in charge of retention of tickets, reservations, tour documents, cruise documents, travel agency invoice or bookings after issuance of these documents.

Atlas Cruises & Tours neither controls nor operates, nor is it responsible for the actions of independent contractors such as airlines, cruise lines, tour operators or ground transporters. Atlas Cruises & Tours denies any responsibility or liability for late arrival of your cruise, or flight, or for any illness, injury, damage, loss of cruise time or other irregularities resulting therefrom. Atlas Cruises & Tours' responsibility does not extend beyond its responsibility in facilitating your payment to the particular vendors. Please check with your respective government agencies, embassies or consulates that your passport is valid and that all necessary visas, certificates and other documentation are in order. Any and all consequences and/or expenses for improper, inadequate or invalid documentation are the responsibility of the passenger.

7. PRIVACY POLICY. The information you provide to Atlas Cruises & Tours will be kept confidential and used to support your customer relationship with Atlas Cruises & Tours. Information regarding you or your travel purchase will not be given or sold to any outside organization for its use in marketing or solicitation. As a user of the Web site you will occasionally receive updates from us about sales, special offers, services and noteworthy news. We hope you will find these updates interesting and informative. If you would rather not receive them, please send an e-mail message with the subject

"No newsletter".

8. LINKS TO THIRD-PARTY SITES. Reference herein to any products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by atlastravelweb.com. We have provided links to certain other World Wide Web sites solely for the convenience of

Web users, and Atlas Cruises & Tours is not responsible for the content of other sites. Product and service information are the sole responsibility of each individual vendor and/or Web site provider.

9. DISPUTE RESOLUTION. Atlas Cruises & Tours participates in the Better Business Bureau. We pledge to you, our customer, that our firm will cooperate with BBB conciliation or mediation should claim arise out of the purchase of a service from Atlas Cruises and Tours. Within specific limits as to the scope and type of claim, we will agree to mutually binding arbitration.

10. GOVERNING LAW. This Agreement and its performance shall be governed by the laws of the state of Florida, United States of America, without regard to its conflict of laws provisions. Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting travel programs, services, and other products available in the United States, its territories, possessions and protectorates. Any offer for any travel programs, services, or products, made in the Materials is void where prohibited. This site is controlled and operated by Atlas Cruises and Tours from its office within the State of Florida, United States of America. Atlas Cruises & Tours makes no representation that Materials in the site are appropriate or available for use

in other locations and other countries. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Florida, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Atlas Cruises & Tours bring to enforce this agreement or, in connection with, any matters related to this site shall be brought only in either the state or Federal Courts located in Palm Beach County, Florida, and you expressly consent to the jurisdiction of said courts.

11. MODIFICATION. Atlas Cruises & Tours may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

12. OTHER. This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

General Tours FAQ & Information

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